OneDrive, Microsoft's cloud storage service, syncs files across devices but can interfere with the functionality of FOREVER® software like Artisan® and Historian™. If you're saving your FOREVER files (e.g., projects, art kits, and vaults) on OneDrive, it could cause access issues. Here's how to set up your computer for smoother operation with FOREVER software:

1. Avoid Syncing Key Folders

Open OneDrive settings and turn off syncing for folders like Documents and Desktop, where Artisan and Historian files are typically saved. This prevents your FOREVER files from being automatically stored in OneDrive.

2. Move Existing Files

If files have already synced to OneDrive, move them to your local hard drive. This helps prevent future issues with accessing your content.

3. Unlink or Uninstall OneDrive

If you prefer not to use OneDrive at all, unlink or uninstall it, but ensure you've moved all necessary files first. You can reinstall OneDrive to retrieve any files that were previously synced.

For detailed instructions on managing OneDrive with FOREVER software, view this Help Center article. The comprehensive guide will help ensure that your FOREVER content remains safe, easily accessible, and free from interference by OneDrive. Should you have any questions after reading, don’t hesitate to contact Client Care for further assistance: support@forever.com or 1-888-FOREVER (367-3837).